Proactive Customer Service.
Beats waiting on hold.
Can a company with $5 per month hosting service really give you the kind of proactive customer service you need?
We're talking about answering the phone in 30 seconds, not 30 minutes. Offering 24 Hour support if your web site goes down. Or simply answering e-mails sent to tech support within a few minutes, not hours or days.
That's the kind of service Visteva provides—day in and day out. We work hard to prevent problems in the first place and respond quickly to your inquiries when you make them.
If your web site or web solution goes down in the middle of the night or on the weekend, Visteva is there for you with 24-Hour Visteva SOS Support. Simply call our toll free number and select the Visteva SOS option. If no one is immediately available, our system pages the on-call technician. If your call isn't returned within twenty minutes, the system escalates your call to senior management, even calling home numbers in the middle of the night.
Next » |
